Agent Not Responding?
Follow these steps to get your AI agent back online. Most issues resolve in a few minutes.
Check Telegram
Send a message to your bot and wait 30 seconds. Sometimes your agent just needs a moment to respond, especially if it's processing a complex request or the server is under load.
Try sending a simple message like hello or /start to see if it responds.
Restart via Dashboard
Go to your AI Team OS dashboard, find your deployment, and click Restart.
Note: This feature is coming soon. For now, proceed to step 3 to get help from our team.
Contact Support
If restarting doesn't help (or if the restart feature isn't available yet), reach out to our support team:
- Email: digital@central.sc
Include a brief description of the issue and when it started. We'll respond as quickly as possible.
What we do
Our team will:
- SSH into your server
- Check Docker logs for errors
- Restart services if needed
- Get you back online
Usually takes less than 30 minutes.
💡 Pro Tip
Most downtime happens during server updates or when OpenAI/Anthropic APIs are experiencing issues. If your agent isn't responding, check OpenAI Status or Anthropic Status to see if there are any known issues.